Shipping & Returns

Shipping Policy

1.Global Shipping We ship worldwide.

2. Delivery Time 5–25 business days on average (customs/remote areas may take longer).

3. Processing Orders handled within 1–3 business days after payment. No processing on weekends or holidays.

4. Tracking Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties Customers are responsible for local duties/taxes.

6. Failed Deliveries Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays GLOWHAVEN is not responsible for customs or carrier delays.

At GLOWHAVEN, refunds are issued as store credit (digital gift card).

1. Refund Method Refunds = non-expiring digital gift card. No cash, bank, or card refunds.

2. Timeline Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible ● Items outside the 7-day return window ● Items not in returnable condition ● Shipping fees & taxes

4. Gift Cards Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items Contact us within 7 days if your order is defective or incorrect. 📧 contact glowhavenstoress@gmail.com