Store Policy
Customer Care
At GLOWHAVEN, we value our customers and are dedicated to providing an exceptional shopping experience. If you have any questions, concerns, or suggestions, we are here to help. Customer Support Email 📧glowhavenstoress@gmail.com Response Time We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays. How We Can Help ● Product information and sizing guidance ● Order updates and tracking ● Returns, exchanges, and store credit assistance ● Feedback, suggestions, or general inquiries Thank you for choosing GLOWHAVEN. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.
Privacy & Safety
At GLOWHAVEN, we value your privacy and are committed to protecting your personal information.
1. Information We Collect ● Personal Data: Name, billing/shipping address, email, phone number, payment details ● Device Info: IP, browser, device type, time zone, cookies ● Order Info: Products purchased, order history, preferences
2. How We Use Your Data ● Process and deliver orders ● Send transactional and promotional communications ● Improve website and services ● Comply with legal requirements
3. Sharing Your Information We only share data with trusted providers: ● Payment processors (Stripe, PayPal, Apple Pay, Google Pay) ● Shipping/logistics partners ● Marketing/email platforms (e.g., Klaviyo) ● Analytics tools (Google Analytics) 👉 We never sell your data.
4. Data Retention Kept as long as necessary for business or legal reasons.
5. Cookies Used for browsing experience and targeted ads (can be disabled in browser).
6. Your Rights Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data. 📧 glowhavenstoress@gmail.com
7. Security Industry-standard security to protect against unauthorized access.
8. Updates Policy may change over time — please review regularly.
9. Contact 📧 glowhavenstoress@gmail.com
Payment Methods
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.